Arthzo LMS

Refund & Cancellation Policy

Last updated: 25 October 2026

Our courses are digital products: you get instant access to notes, question banks and tests as soon as your payment is confirmed. This policy explains when you can get your money back.

1. Refund window

You can ask for a full refund within 7 days of buying a course, as long as you have used no more than 20% of it (for example, completed topics and tests).

After 7 days, or once more of the course has been used, the purchase cannot be refunded.

2. Always refunded

  • Double payment: if you were charged twice for the same order, the extra payment is refunded in full.
  • Money taken but no access: if your account was charged but the course did not unlock and we cannot fix it, you get a full refund.
  • Course withdrawn: if we stop offering a course before your access period ends, we refund the unused part of the price.

3. Not refunded

  • Requests after the refund window, or after more than 20% of the course was used.
  • Accounts paused for breaking our Terms & Conditions (for example sharing a login or copying content).
  • Your exam result, a change in exam date or syllabus by the exam body, or not having time to study.
  • Amounts paid for renewals / extensions after the new access period has started, except within the same 7-day window.

4. Failed payments

If money was deducted but the payment failed, it is usually returned automatically by your bank or UPI app within 5–7 working days. If a payment went through but the course did not unlock, it normally fixes itself within a few minutes; if not, contact us with your order number from “My purchases”.

5. How to ask for a refund

  • Go to Help in your account and create a request with your order number (shown in My purchases and on your receipt), or email arthzoofficial@gmail.com.
  • We reply within 2 working days. Approved refunds are sent to the original payment method and usually reach you within 5–7 working days, depending on your bank.
  • When a refund is made, access to that course ends.

6. Cancellation

There are no automatic renewals or subscriptions — you are never charged again unless you choose to buy or extend a plan. You can stop using a course at any time; access simply ends on its validity date.

7. Contact

For any payment question, see our Contact page.